Payments online will be requested through Paypal, debit or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly and we can process your order over email or telephonically.
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries swift couriered via Worldnet.
Delivery time varies depending on payment clearance and product availability. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. We post orders out on a weekly basis each Thursday, for urgent delivery requests please contact us at the studio. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.
Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a flat charge of £10 and are fully insured.
Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.
Deliveries within Europe:
We use Worldnet courier service for deliveries within Europe. The delivery time takes 2-3 working days and we charge a flat rate of £25 for delivery to all countries within Europe.
Deliveries to the USA and Canada:
For deliveries to the USA and Canada we use a fully ensured priority courier service that endeavours to reach its destination within 2-5 days from ship date. The cost for this service is £42. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.
Deliveries to the rest of the world:
For deliveries to the rest of the world we use an insured courier service that endeavours to deliver the package in 1 to 3 days depending on where in the world the item is being sent to. We charge a flat rate of £42 for deliveries outside of the UK and Europe.
International delivery is the responsibility of the postal service in the destination country and Ruth Tomlinson Ltd cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
Our gift vouchers are generated digitally and will be emailed to you. If you’d prefer a physical gift voucher, please contact us directly. Delivery costs £3.00 per order. Your gift vouchers will be sent via Royal Mail Recorded 1st Class post or International Airmail.
How your order will arrive
Your order will be dispatched in an unbranded external envelope. The jewellery is packaged in a branded Ruth Tomlinson jewellery box, which is protected by tissue paper. If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift and a receipt will not be included in the package. If you would like a personal message to accompany any gift orders, please contact us directly.
All gift vouchers will be sent in a thick card envelope.
*Most of the time your order will be dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then just give our studio a call on +44(0)207 831 3033 so that we can confirm availability on the items and prioritise their dispatch.