Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries couriered via FedEx.
Delivery time varies depending on payment clearance and product availability. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. We post orders out on a weekly basis each Tuesday and Thursday. For urgent delivery requests please contact us at the atelier. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case. Please contact us directly to find out current stock availability if your order is more urgent than the turnaround times stated.
Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a flat charge of £10 and are fully insured.
Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.
We are happy to offer a same day courier to London addresses, provided we have the item in stock. Please contact us at the atelier for more details.
DELIVERIES WITHIN EUROPE:
We use FedEx for deliveries within Europe. The delivery time takes 1-3 working days and we charge a flat rate of £55 for delivery to all countries within Europe.
DELIVERIES TO THE USA AND CANADA:
For deliveries to the USA and Canada we use a fully ensured priority courier service with FedEx that endeavours to reach its destination within 1-4 days from ship date. The cost for this service is £55. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.
DELIVERIES TO THE REST OF THE WORLD:
For deliveries to the rest of the world we use a fully ensured priority courier service with FedEx that endeavours to deliver the package in 1-5 days (pending customs delays) depending on where in the world the item is being sent. We charge a flat rate of £55 for deliveries outside of the UK and Europe.
Ruth Tomlinson Ltd cannot be held responsible for any delays caused by customs checks in the country of destination. Any customs charges and associated handling fees are the sole responsibility of the customer. A tracking number will be supplied via email when your order has been dispatched.
Our gift vouchers are generated digitally and will be emailed to you. If you’d prefer a physical gift voucher, please contact us directly. Delivery costs £3-£10 per order, depending on destination. Your gift vouchers will be sent via Royal Mail Recorded 1st Class post or International Airmail.
HOW YOUR ORDER WILL ARRIVE
Your order will be dispatched in an unbranded external envelope or box. The jewellery is packaged in a branded Ruth Tomlinson jewellery box, which is protected by tissue paper. If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift and a receipt will not be included in the package. If you would like a personal message to accompany any gift orders, please contact us directly.
All gift vouchers will be sent in a thick paper envelope.
*Most of the time your order will be dispatched in a few days. But if you have left it a bit late and need something sooner, or by a specific date, then just give our studio a call on +44(0)207 831 3033 so that we can confirm availability on the items and prioritise their dispatch.