Welcome to Ruth Tomlinson Ltd’s (“Ruth Tomlinson”) privacy policy. Ruth Tomlinson respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). It will cover the nature, scope, and purpose of the personal data we collect, use and process, and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter or purchase a product.
It is important to note that this website is not intended for children and we do not knowingly collect data relating to children.
Any questions regarding this policy and our privacy practices should be sent to our data privacy controller: kate@ruthtomlinson.com, or by writing to us at 10 Hatton Place, London, EC1N 8RU.
If you wish to update or delete your personal information, or if you are struggling to unsubscribe from our digital newsletters, please contact info@ruthtomlinson.com
Personal information is any information about an individual from which that person can be identified. We may collect, use and store different kinds of personal information about you in the following categories:
Identity Information includes your name and surname.
Contact Information includes your billing address, delivery address, email address and telephone numbers.
Financial Information includes payment card details. We as a company do not store Financial Information from our customers. We process through 3rd party payment gateways who specialise in the secure online capture and processing of credit/debit card transactions (specifically Shop Pay, Sage Pay and PayPal).
Technical Information includes IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Marketing Data includes your preferences in receiving marketing from us.
Where we need to collect personal information by law, or under the terms of a contract we have with you (i.e. you making a purchase from us via this website), and you fail to provide that information when requested, we may not be able to fulfil the contract (i.e. to fulfil the sale). In this case, we may have to cancel the sale.
We use different methods to collect information from and about you including:
Direct interactions: You may give us your identity and contact information by filling in forms or by corresponding with us by post, phone, email or otherwise.
Automated interactions: As you interact with our website, we may automatically collect technical information about your equipment, browsing actions and patterns. We collect this personal information by using cookies.
Third parties: We may receive personal information about you from various third parties based inside and outside of the UK including:
- advertising networks: Facebook, Instagram and Pinterest
- analytics providers: Google
- payment and fulfilment service: Shopify
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- keep internal records up to date
- process orders that you have submitted
- to carry out our obligations arising from any contracts entered into by you and us
- send you information about our jewels and events in monthly newsletters, update you with news we think you may be interested in, and any other information you have requested
Generally, we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal information This is a description of all the ways we plan to use your personal information:
Marketing (directly from us) We may use your Identity, Contact, Technical and Usage Information to form a view on what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods from us and if you provided us with your details when you entered a competition or registered for our annual Archive Sale, in each case, you have no opted out of receiving that marketing.
Cookies Our site, like most others, uses cookies to distinguish you from other users, to keep track of how often you visit our site, the contents of your shopping cart, and your previous purchases. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Cookies collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.
Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, it may result in a loss of certain functionalities when using our website, however you will still be able to make purchases via our website. You can also clear cookies saved on your computer at any time.
List of the cookies that we collect:
- items in your shopping cart
- an encrypted list of items on your wish list
- anonymous user statistics for Google Analytics to allow us to understand interactions with our website and ultimately refine that experience to better serve you.
- search terms entered into our search bar
We will never sell or rent your personal information to third parties, nor will we share your information with third parties for marketing purposes. We may pass your information to our third-party service providers or subcontractors for the purposes of completing tasks and providing services to you on our behalf (for example to send you our newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and to ensure that they comply with all the requirements of the Data Protection laws.
When you purchase products from us, your payment details are processed by a third-party payment processor who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We do not transfer your personal information outside of the UK.
The accuracy of your information is important to us. If you'd like to update your email address or any other information we hold, please email us at info@ruthtomlinson.com, write to us at 10 Hatton Place, London, EC1N 8RU, or call us on +44 207 831 3033
How long will you use my personal information for?
We review our retention periods for personal information on a regular basis. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements; or as long as is set out in any relevant contract you hold with us.
Under certain circumstances, by law, you have the right to:
- Request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
What we may need from you We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. By submitting your information you can censor the use of that information as set out in this policy.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and control procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest (e.g. Facebook, YouTube, etc.). However, once you have used these links to leave our site, please note that we do not have any control over these other websites. We are not responsible for the privacy practices or the content of these websites. Please exercise caution and refer to the privacy policy applicable to the website in question.
We keep this Policy under regular review and it was last updated on 18 September 2024