Our jewellery is entirely handcrafted in the UK by our team of skilled goldsmiths. Our Atelier and workshop is located in London’s historic jewellery district of Hatton Garden. Visit the 'Our Atelier' page to find out more, or schedule an appointment to ‘Visit Us’ in person.

Every gemstone used in Ruth Tomlinson Jewellery has been responsibly sourced from our trusted partners. All our diamonds are conflict free and sourced in accordance with the Kimberly process.

Each stone that we use has been individually selected for its unique beauty, particularly our uncut, raw diamonds and antique, hand cut stones. Please keep this in mind as the stones used in your jewellery will also be unique and will vary slightly in size and colour from other pieces that have been made or photographs you may have seen.

Read about ‘Our Gemstones’ for more information on the particular stones we use. Further details surrounding our responsible approach to jewellery production can be found here.

We have a deep appreciation for the natural minerals we work with and do not seek to portray industry deemed ‘perfection’ by following the 4C’s. Many of our diamonds are antique which pre-date the commercial certification categories of the 4C’s. Raw diamonds also do not adhere to these classifications due to their uncut state.

If you’d specifically like certified diamonds in your jewels we can source these especially for you. Please bear in mind that certification impacts the price of
the stones, and thus the finished jewel, significantly. We can also work with lab grown diamonds on request.

Yes - we use 100% recycled gold from our independent precious metal supplier. The majority of this gold is refined from post-consumer materials, such as jewellery, industrial-use metals, and electronics components. We can also work in Fairtrade Gold on request, please contact us for a quote.

All of our jewels are hallmarked at the London Assay Office and
bear our unique ‘Maker’s Mark’ to British hallmarking regulations.

Our jewels are predominantly created in 14ct yellow gold; we have carefully selected a range of gold alloys based on the unique tones and richness of each. Our white gold is left with its natural finish and is not rhodium plated. If you’d like to commission a piece in 9ct gold, rose gold or platinum, please get in touch to request a quote.

Each of our jewels is individually handmade in our London Atelier by our team of skilled goldsmiths, and therefore each piece is unique. Due to this, please note that small variations will occur resulting in slight differences from photographs you may have seen. Stone and metal colours may vary slightly and sizes are accurate within reason. Our old cut/antique diamonds were each cut by hand by master diamond cutters during the Victorian and Georgian eras, therefore each will have its own unique character that cannot be exactly replicated. No two pieces are ever exactly alike.

We offer a curated selection of ‘Ready-to-Ship’ pieces online, but the majority of our rings are made to order in 6-8 weeks. Please check availability before ordering to ensure we can meet any special occasions or deadlines. Resizes of ‘Ready-to-Ship’ rings can be completed in approximately 10 working days.

If you require something urgently, please reach out to us on info@ruthtomlinson.com or call on +44 207 831 3033 to see if we can accommodate your request.

Our bespoke and resetting services have a production lead time of 12 weeks. This does not include design consultation or stone sourcing. 

Our jewels are designed to last a lifetime with the right care and attention. To help keep your jewellery looking its best for many years to come, review our ‘Jewellery Care’ guide for tips and more information. Our team is always happy to offer extra support and advice too. 

We offer complimentary worldwide shipping to most destinations. Please refer to our ‘Delivery Information’ page for further details. 

Delivery time varies depending on the country of destination and the availability of your piece. For our ‘Ready to Ship’ items, we endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. 'Made to Order' items will be dispatched after their advertised lead times. Orders are dispatched every week on Tuesdays and Thursdays. Our carriers are Royal Mail Special Delivery for the UK, DHL for Europe and FedEx Internationally.

Kindly note, Ruth Tomlinson Ltd cannot be held responsible for any delays caused by customs checks and processes.

Any duties, taxes and administration fees issued in the country of destination are the sole responsibility of the customer.

UK VAT is only applicable to purchases within the UK. If you are shopping from outside the UK, the prices on display exclude UK VAT, however you will be liable to pay the local duties and taxes specific to the country that the jewels are being shipped to at the point of delivery.

Your order will be dispatched in a discreet postage box and mailing bag. The jewellery is packaged in a branded Ruth Tomlinson jewellery box, which is protected by tissue paper. If the recipient and shipping address are different to those of the person who placed the order, we will assume that the order is a gift and a receipt will not be included in the package, this will be emailed to you separately. We are happy to include a personal message to accompany any gift orders, please contact us directly or leave us a note when you place your order.

Our size guide can be found on each of our product pages and at the footer of our website. Adjustments can be made on most items, please contact our team for extra advice on this should you need.

Yes - Our team is available during our business hours of 9am-5pm (UK time) Monday-Friday to process sales over the phone or via email. 

We hope that you will be absolutely delighted with your Ruth Tomlinson jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke, custom and resetting)
— Engraved pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items. 

To return an online purchase, please contact our customer service team on  info@ruthtomlinson.com for further details. Please include your order number in the email to initiate the process. 

Payment plans can be discussed by emailing our team on info@ruthtomlinson.com. To keep this manageable, we suggest a maximum of up to four instalments spread out over six months. Please note, this is not a finance agreement and jewellery will not be shipped until payment in full has been received.

Our collection designs can be tailored to your liking and customised with a preferred type or tone of gemstone and preferred precious metal. Our team can guide you through the collections and possibilities that can be explored to make one of our existing designs more personal to you.

Please note that custom creations tend to take 8-10 weeks to produce.

Yes, we offer a full bespoke service. A bespoke jewel is one that is completely unique and created specifically for you. We'll guide you step-by-step through the entire process, ensuring your final piece perfectly captures the vision for your dream jewel.

Bespoke commissions take in the region of 12 weeks once in production with our workshop. Design consultation and stone sourcing are in addition to this lead time and can vary depending on the complexity of the project.

More information about the services we offer can be found on our ‘Bespoke Page’.

We are passionate about transforming your heirloom jewels into new and meaningful pieces of jewellery that can be enjoyed and worn once again. Kindly note we are happy to work with your heirloom stones only, rather than new stones you have sourced.

During your consultation we will work with you to establish the most successful design to pursue, taking into account your tastes and preferences, as well as the dimensions and type of stones, and the possibilities they present.

Resetting projects take in the region of 14 weeks to complete from start to finish. To find out more about our Heirloom Resetting service click here or contact our team.

We’re happy to work remotely with our customers on commissions and are pleased to offer this to those who prefer this option, or aren’t local to London. We can discuss commissions over video call, email or phone. Please contact us at the Atelier to arrange a remote consultation.

We require a 50% deposit as confirmation of your order before production can begin. Your deposit acts as a commitment to the order, if you change your mind after the deposit has been paid we reserve the right to retain your deposit to cover design time and gemstone sourcing. The remaining balance will be due before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Ruth Tomlinson Jewellery Ltd until paid for in full.

Yes! Please note that this incurs an extra charge and will be quoted on a case-by-case basis. Please leave details of your desired engraving in the ‘Additional Details’ section at checkout and we will contact you via email with further details. 

We offer a one year warranty on our pieces valid from the date of delivery. This is on the provision that it has not been worked on by another jeweller, or if the damage goes beyond reasonable patterns of normal wear. Beyond the warranty period, we'll assess any necessary repairs on a case-by-case basis and provide a quote.

We can provide a valuation letter for insurance purposes (with the exception of resetting commissions) once your purchase is complete, simply email our team to request this documentation. Please note, we cannot issue a formal appraisal - this requires an independent assessment by a certified appraiser.

We are always happy to repair and recondition our pieces.

Repairs are assessed on a case-by-case basis, please get in touch with us on info@ruthtomlinson.com or call +44 207 831 3033 for more information and advice on how to return your jewel for repair.

To help keep your jewellery looking its best, please familiarise yourself with our Jewellery Care Guide.