Additional Information

We deal with the same small selection of reputable diamond suppliers that we did when Ruth first started the brand. Many of the stones are antique, old cuts that have been recycled from centuries past, while others of more recent origin are sourced in the most ethical and environmentally responsible manner, adhering to the Kimberley Process.

Each stone that we use has been individually selected for its unique beauty, particularly our uncut natural diamonds and old miner’s cut stones. Please keep this in mind as the stones used in your jewellery will also be unique and will vary slightly in size and colour from other pieces that have been made or photographs you may have seen.

We do not provide GIA-certification for our diamonds as we do not seek to portray industry deemed perfection in our jewels. If you’d specifically like GIA certified diamonds in your jewels we can source these for you. Please bear in mind that GIA certification impacts the price of the stones, and thus the finished jewel, significantly.

Our gold, again, comes from our independent suppliers who have assured us that it has been ethically sourced and for the most part recycled.

Each product is handmade and therefore unique and small variations will occur resulting in slight differences from any photographs or items in stock. Stone and metal colours may vary and sizes are accurate within reason. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility. If for any reason you are not happy with your order or you feel it is not in keeping with your request we would be happy to exchange it for you within 30 days of purchase. Please refer to our ‘Sales and Returns’ policy for purchases exempt of exchange or refund.

Delivery time varies depending on the collection. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case.

If you have left it a bit late and need something sooner than the delivery time stated, or by a specific date, then just give our studio a call on +44(0)207 831 3033 so that we can confirm availability on the items and prioritise their dispatch.

Orders will be dispatched using Royal Mail’s Special Delivery service. All UK orders incur a flat charge of £10 and are fully insured.

Parcels will need to be signed for in person, so please state a delivery address where someone will be present to receive it. In the event that nobody is available to receive your item, a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection Post Office depot. A tracking number will be supplied via email when your order has been dispatched.

If you’d like to collect the jewel directly from our London studio, please contact us on 0207 831 3033 to arrange collection and we will refund you your delivery charge.

For deliveries to the USA and Canada we use a fully ensured priority courier service that endeavours to reach its destination within 2-5 days from ship date. The cost for this service is £42. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.

A tracking number will be supplied via email when your order has been dispatched.

We use Worldnet courier service for deliveries within Europe. The delivery time takes 2-3 working days and we charge a flat rate of £25 for delivery to all countries within Europe.

A tracking number will be supplied via email when your order has been dispatched.

For deliveries to the rest of the world we use an insured courier service that endeavours to deliver the package in 1 to 3 days depending on where in the world the item is being sent to. We charge a flat rate of £42 for deliveries outside of the UK and Europe. The total order price advertised on the website at checkout does not include import taxes. Any customs charges are the sole responsibility of the customer.

A tracking number will be supplied via email when your order has been dispatched.

Our gift vouchers are generated digitally and will be emailed to you. If you’d prefer a physical gift voucher, please contact us directly. Delivery costs £3.00 per order. Your gift vouchers will be sent via Royal Mail Recorded 1st Class post or International Airmail and will be sent in a thick card envelope.

Your order will be dispatched in an unbranded external envelope. The jewellery is packaged in a branded Ruth Tomlinson jewellery box, which is protected by tissue paper. If the recipient and shipping address is different to those of the person who placed the order, we will assume that the order is a gift and a receipt will not be included in the package. If you would like a personal message to accompany any gift orders, please contact us directly.

We hope that you will be absolutely delighted with your Ruth Tomlinson jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)

— Customised pieces

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

To return an online purchase, please contact info@ruthtomlinson.com for further details. Please include your order number in the email.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

Each piece in our collections can be specially made-to-order and customised with a preferred type, colour or size of stone and preferred precious metal alloy. Our team can guide you through the collections and possibilities that can be explored to make one of our existing designs more personal to you.

Once you’ve explored the collections and identified your favourite pieces, email us at the studio on info@ruthtomlinson.com specifying the names of the pieces, along with a note on the changes that you’d like to include in your customised design.

If you happen to be in or around London, you’re welcome to book an appointment at our Clerkenwell studio to discuss the details of your order. These are available on Thursdays and Fridays between 9am and 5pm only.

We will quote you accordingly for the changes requested. Please note that an additional £50 flat fee is incurred on customisations to our standard designs.

If you’re looking for something completely unique, tailored to you and your individual story, we offer a private consultation with Ruth either in our London studio, via Skype, or over the phone. This is an exclusive opportunity to learn about our creative process and bring to life an inspired, original design. Please call 0207 831 3033 or email info@ruthtomlinson.com to make your appointment.

We love working with heirloom stones that carry a story and sentimental value, re-working them into a new and meaningful piece of jewellery that can be enjoyed and worn once again. If you are able to visit our London studio with the stones for a personal consultation with Ruth, please contact us to make an appointment. If you are not based in London, please contact us to arrange a Skype or phone consultation with Ruth and to find out details of posting your jewels safely to us.

During your consultation with Ruth, she will work with you to establish the most successful design, taking into account your tastes and preferences as well as the dimensions and type of stones and the possibilities they present.

Our insurance will cover your jewels while its in our possession. Please, where possible, have your stone appraised prior to leaving it with us for re-setting. This will ensure that our insurance covers it at its accurate value.

We’re happy to work remotely with our customers and take pride in service we’re able to provide to our customers based all over the world. We can discuss commissions over Skype or over the phone. Please contact us at the studio to arrange a remote consultation.

Customised items tend to take 4-6 weeks to produce, depending on the complexity of the personalisation. Bespoke commissions and re-setting projects take in the region of 8-10 weeks from start to finish, though we do endeavour to finish the projects as quickly as we can as we know our customers are excited to receive their finished jewels.

For bespoke and customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase and the order cannot be cancelled. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Ruth Tomlinson Jewellery Ltd until paid for in full.

We offer an engraving service if you’d like your jewellery engraved. Please note that this incurs an extra charge of £50 minimum per item for up to 12 characters, £80 for 13-20 characters, £120 for 21-30 characters and £160 for 31-40 characters. Further characters are charged at an additional £8 per character. Please leave details of your desired engraving in the ‘Additional Details’ section on checkout and we will contact you via email with finer details including font options and a separate invoice.

Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please refer to our Sizing Guide located in the footer of the website. We offer one re-size free of charge for items purchased on our website, further re-sizes will incur a charge of £50 plus postage.

Our necklaces are designed at particular standardised lengths depending on the style of the necklace. If you’d like to have the length of a necklace adjusted to a specific length, please call 0207 831 3033 or email us at the studio on info@ruthtomlinson.com and we will quote you accordingly.

We provide a one year warranty on all of our jewellery from the date of purchase.

Although we can provide a valuation letter for insurance purposes once your purchase is complete, we cannot provide a formal appraisal. This requires an independent assessment by a certified appraiser.

We assess repairs on a case-by-case basis. Due to the nature of our handmade jewellery, occasionally a stone may become loose. In this case we will endeavour to re-set it. We are committed to making our customers happy so please contact us as soon as possible if you experience any issues with your purchase.

Although our jewels are designed to change with wear, moulding and adapting to the wearers lifestyle and habits through the years, we are happy to recondition items and return their original finish and lustre. Textured surfaces on the precious metal are superficial, gentle matte finishes will smooth out with wear. We charge a flat fee of £50 to bring the jewel’s original finish back to the surface.

Some of the jewellery in the now discontinued ‘Sketch’ collection is gold plated. This is done to industry standard, but as it’s a surface covering, it may wear in time depending on how often it is worn and the level of care it receives. We do offer a re-plating service on these items at a cost of in the region of £50 dependent on size of surface area requiring re-plating. Please contact us with details of your jewellery and we can provide you with accurate costing details.