Terms and Conditions

By using this website you are agreeing to Ruth Tomlinson Ltd’s Privacy Policy

Ordering Online

Payments online will be requested through Paypal, debit card or credit card. When a payment has been taken you will receive an email confirming your order has been placed. If you are struggling to pay online please contact us directly and we can process your order over email or telephonically.

Delivery information

Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries we use a swift courier service. Please refer to our Shipping Options page for delivery charges.

International delivery is the responsibility of the postal service in the destination country and Ruth Tomlinson cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.

Delivery time varies depending on the collection. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case.

Bespoke Orders

We offer a bespoke service allowing our customers to have entirely unique items designed especially for them by Ruth Tomlinson. This service is limited to original designs that capture the ethos of the brand only. A one hour consultation can be attended in person at the Ruth Tomlinson studio, or an email or telephone conversation can be arranged. Turn around times for bespoke orders are 4-8 weeks. Quotes on bespoke orders are valid for 30 days and we reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals.

Cancellation Policy

A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order. The deposit will not be refunded if you choose to cancel your order once it has been confirmed and production started.

Sales and Returns

We hope that you will be absolutely delighted with your Ruth Tomlinson jewellery. If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. If you do wish to return an item, please contact us for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:

— Commissioned pieces (bespoke)
— Customised pieces

When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. We will happily re-size a ring once free of charge, but any further re-sizing will incur a charge of £50 per ring.

We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.

Sizing

Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please refer to our ‘Sizing Guide' located in the footer of the website. We offer one re-size free of charge for items purchased on our website, further re-sizes will incur a charge of £50 plus postage.

Engraving

We offer an engraving service if you’d like your jewellery engraved. Please note that this incurs an extra charge of £50 minimum per item for up to 12 characters, £80 for 13-20 characters, £120 for 21-30 characters and £160 for 31-40 characters. Further characters are charged at an additional £8 per character. Please leave details of your desired engraving in the ‘Additional Details’ section on checkout and we will contact you via email with finer details including font options and a separate invoice. 

Repairs + Reconditioning

Imperfections are part of the essence of the brand however, if you feel your piece has a structural fault, please return it to us for a full inspection.

We assess repairs on a case-by-case basis. Due to the nature of our handmade jewellery, occasionally a stone may become loose. In this case we will endeavour to re-set it. We are committed to making our customers happy so please contact us as soon as possible if you experience any issues with your purchase.

Some of the jewellery in the now discontinued ‘Sketch’ collection is gold plated. This is done to industry standard, but as it’s a surface covering, it may wear in time depending on how often it is worn and the level of care it receives. We do offer a re-plating service on these items at a cost of in the region of £50 dependent on size of surface area requiring re-plating. Please contact us with details of your jewellery and we can provide you with accurate costing details.

One of a Kind

Each product is handmade and therefore unique and small variations will occur resulting in slight differences from any photographs or items in stock. Stone and metal colours may vary and sizes are accurate within reason. We are also aware that variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility. If for any reason you are not happy with your order or you feel it is not in keeping with your request we would be happy to exchange it for you within 30 days of purchase. Please refer to our ‘Sales and Returns’ policy for purchases exempt of exchange or refund.

Diamonds, Stones & Gold

We are committed to sourcing our materials in an ethical and sustainable manner. We deal with the same small selection of reputable diamond suppliers that we did when Ruth first started the brand. Many of the stones are antique Miner’s cuts that have been recycled from centuries past, while others of more recent origin are sourced in the most ethical and environmentally responsible manner, adhering to the Kimberley Process.

Our gold, again, comes from our independent suppliers who have assured us that it has been ethically sourced and for the most part recycled.

Each stone that we use has been individually selected for its unique beauty, particularly our uncut natural diamonds and miner’s cut stones. Please keep this in mind as the stones used in your jewellery will also be unique and will vary slightly in size and colour from other pieces that have been made or photographs you may have seen.

Payment Terms

For bespoke and customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Ruth Tomlinson Jewellery Ltd until paid for in full.

Taxes and Import Duties

Ruth Tomlinson Ltd. is VAT-registered (registration number GB906062056), and as such we are required to charge VAT at 20% on orders shipped within the EC. Orders shipped outside the EC are eligible for VAT free prices, but may be liable for import duty. Please note that the payment of any import duty owed is the responsibility of the recipient of the order and not Ruth Tomlinson Ltd.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.

Copyright

Design Rights and Copyrights remain the sole property of Ruth Tomlinson Ltd. Prices are correct at the time of publication. Ruth Tomlinson Ltd reserves the right to review her prices at any time.